Mooloolaba clinic is committed to preventative care. We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care. If you do not wish to be a part of this system please advise your doctor.
We ask where possible that you try to obtain your scripts during your consultation with your GP. If you need repeat scripts we ask that you make an appointment to see your Doctor, where the medical condition for which the scripts are written can be checked.
Your Doctor is available by telephone. However, calls to the Doctor can inconvenience patients while in consultation. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse. Messages may be left with the Doctor and will be returned when they have finished their session.
If you are unable to attend your appointment please contact the practice at least 2 hours before the appointed time, so that we may reschedule your appointment otherwise a “Did Not Attend” Fee of $11 maybe payable.
Home/Nursing Home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the Doctors lunch break or at the end of his/her session. It is best to ring early in the day if a visit is required.
MANAGING YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. For further information on your privacy, please refer to our Patient Privacy Brochure in the waiting room.
We prefer to discuss your condition with you before referring to a specialist. Please make an appointment with your Doctor (GP) for any referrals whether they are new or ongoing.
It is the policy of the Mooloolaba clinic that we are unable to give results over the phone. Test results require an appointment with the Doctor. On some occasions, your Doctor may feel it’s suitable to give the results over the phone. In this instance, they will contact you.
Please note we are a mixed billing practice. Bulk Billing is available only for children under 16, concession and health care card holders. Please refer to our summary of fees at the reception. Veteran Affairs patients are billed directly to DVA.
The National Relay Service (NRS) for patients who are hearing impaired can be contacted on 133 677.
Translation and Interpreter Services (TIS) for patients who speak languages other than English can be contacted on 131 450.
This practice invites patients to complete a patient survey on their view of the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services. We take your concerns seriously. Please feel free to talk to you Doctor, GP, Practice Manager or receptionists about any problems you have with our services.
We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you can contact the Health Ombudsman on 133 OHO (133 646).